Refund Policy
We want to clarify our policy on refunds so that there is no confusion. Please read these terms carefully BEFORE making your purchase with us.
Please read this policy:
ACCEPTABLE GROUNDS FOR ISSUING A REFUND
YOU ARE ELIGIBLE FOR A REFUND
If you did not download any commercial component from our site, you did not request support and requested your refund within 72 hours of the date your invoice was issued.
The product you subscribed to is discontinued within 72 hours of the date of your subscription, no matter if you have downloaded the software or asked for support. Exception: this does not apply to us dropping support for a particular version of Spouseware or any other server-side or client-side software. Excepted cases are not eligible for refund.
Stolen credit card, PayPal account or other form of payment or financial instrument used to pay for the subscription. In this case we kindly request that you ask for a refund instead of filing a chargeback request with your bank.
Although Spouseware is tested on most iOS and Android devices, it is impossible for us to test our software on every server platform and every server configuration it may encounter. Therefore, if our support staff is unable to get our software up and running on your server within the first 72 hours after purchase, we will happily give you a refund. You will need to provide us with full information of your problem in order for us to fully debug and install the software. If you cannot provide us this information in a timely and cooperative manner, then we will not be able to give you a refund.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms of Use or become verbally abusive to our staff, other users of our site or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate his/her account without a refund or prior notice and block his/her IP address.
ACCOUNT TERMINATION
The Buyer understands that access to the support forum, downloads, and documentation terminates when the refund is processed.
REFUND PROCESSING
Refunds are processed by the same payment processor you used to pay our invoice. Refunds are issued within 24 hours after they are requested. The actual date of receiving the refund depends on the payment processor and the method of payment. Usually refunds via Card, Western Union and Bitcoin are credited within a few hours.
UPDATES TO THIS POLICY
This refund policy can be updated at any time, without prior notice and is applicable immediately and retroactively for all users. It is considered an integral part of our Terms of Use and its acceptance is mandatory for all users.